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Frequently Asked Questions
What do I do if I forget my password?
Go to the log in page and select “Forgot Your Password?”. You will receive an email with a temporary password for you to reset.
What do I do if I need to change my email address?
Log in to My Account and select “Account Information.”
Is your website secure?
Is my personal information secure?
Will you share or sell my personal account information?
What happens if my order doesn't arrive?
Please use the tracking information provided in your shipping confirmation email. If after 10 business days (Saturdays and Sundays not included) from placing your order the package has not arrived, please call customer service at 1-800-487-3287 x 236.
How much is shipping?
We use UPS Realtime Shipping and USPS Priority Mail Rates, which means shipping charges are based on order size, weight and location of delivery. Once you complete your shopping and insert your shipping address, the delivery fee will be applied. You can also get an estimate in your shopping cart before you begin the checkout process.
We offer UPS Ground, Next Day Air, Second Day Air, as well as USPS Priority Mail and Surepost. Rates are determined based on weight, size, and delivery location of your order. Express shipping orders must be placed by 11:00 AM (CST) Monday - Friday to ship same day, excluding holidays. Orders placed Saturday or Sunday will ship the following Monday. Please allow 4-6 business days for order processing. Saturday and Sunday deliveries are not available with UPS. Sunday delivery is not available with USPS. Sorry, we cannot ship to Canada, or the following states: Maine, Montana, New Hampshire, North Dakota, Rhode Island and Vermont. We apologize for the inconvenience. Shipping cannot be guarenteed.
Do I need access to the Internet and an email address?
Yes, you need Internet access for online ordering. We will use email to send communications about your order. You may also call us on our customer service hotline at 800-487-3287 x 236 to place your order.
How do I receive Three Dog Bakery news and promotional discounts?
All you have to do is sign-up for the Three Dog Bakery Newsletter. Click here to join today.
Are you on Facebook or Twitter?
Yes, we are on both Facebook and Twitter. Become a fan today and be part of exclusive offers, contests and fun pet news. You can read about us on our blog, too!
Do you have a Three Dog Bakery Blog?
We have a very informative and entertaining Dog Blog. Read up on the best dog food and treats, pet news and participate in one our fun contests.
Where can I find Three Dog Bakery premium natural dog treats?
Our oven-baked dog treats can be found here on our website and in all of our Three Dog Bakery stores located throughout the United States, Canada, and Hong Kong.
Where can I find your hand-crafted dog pastries?
Our premium, natural dog pastries are found exclusively at Three Dog Bakery stores located throughout the United States, Canada, and Hong Kong.
Where can I find a Three Dog Bakery Store?
Three Dog Bakery stores are located throughout the United States, Canada, and Hong Kong. Click here to locate a bakery near you.
Do you have wheat-free, guten-free, and grain-free treats and food?
Yes, we offer several wheat-free, gluten-free, and grain-free dog treat and dog food options.
Why is oven-baked better?
Oven-baked is better because it maintains the flavors, vitamins and minerals of the premium natural ingredients used to make our premium dog food and treats. Most dog treats and foods are cook at extremely high temperatures to the point where it is unpalatable and all the nutrient value is lost. Both are coated with a high-fat spray at the end of the process. It would be like cooking your own food to where it is unrecognizable and tasteless and then adding the flavor back with fatty-oil.
What does all-natural mean?
Just like it sounds—our ingredients are items you will recognize such as whole wheat, peanut butter, honey, and chicken. We do not add artificial preservatives, flavors or colors.
Can I own a Three Dog Bakery store?
Yes, and you could take your dogs to work with you! Visit our Three Dog Bakery Franchise information.
Do you have all natural chemical and glue free rawhides?
We do! They can be found at your local Three Dog Bakery store or purchased here on our website.
Do you have gifts for dogs?
Absolutely! Our Three Dog Bakery stores carry a full line of apparel, toys, leashes and collars, as well as personalized celebration cakes and pastries. Here on our website, you can also find a variety of gift packs, books and more. Only the best premium and natural dog gifts for the best dogs!
What is the Three Dog Bakery Three Dog Foundation?
The Three Dog Foundation was created out of a devoted love for all dogs and its mission is raise awareness and support for dogs in need. Click here for details on how you can help.
What are your business office hours?
The Three Dog Bakery corporate office is open from 9:00 a.m. to 4:00 p.m. (CST), Monday through Friday. We are closed on all major holidays.
What are business hours of your Three Dog Bakery Stores?
Three Dog Bakery Store hours vary by store and time of year. Please contact your local store for details.
The Three Dog Bakery website accepts Visa, Mastercard, Discover, and American Express cards.