Shipping & Return Policy
Three Dog Bakery ships Nationwide from our Kansas City Bakery via UPS, USPS, SurePost, and several other premium carriers to provide you with the safest, fastest and most reliable service available. Expedited delivery is available for an additional charge. Shipping on all domestic retail orders is prepaid and added to the invoice at the time of purchase. Complete street addresses and P.O. boxes are required for all shipments; UPS does deliver to Post Office boxes. Please email CustomerService@threedog.com or call our bakery at 866-487-3287 between the hours of 9:00am-4:30pm CST if you have questions about shipping or expedited delivery.
If your order is over $49, we'll ship it free anywhere in the contiguous USA. Offer not valid on Bake to Nature dry dog food.
Cart subtotal must be $49 or more after coupons and discounts to qualify for Free Shipping. Not valid in stores or on products sold on any other websites operated by Three Dog Bakery, its subsidiaries or affiliates. May not be applied to past purchases. No cash value.
To receive Free Shipping select the Free Shipping option at check-out. Sorry, 2nd Day Air and Next Day air are not available with Free Shipping promotions. Excludes individual taxes and special or express delivery. Free or Discounted shipping only applies to products ordered from ThreeDog.com and are shipped within the continental United States—sorry free or discounted shipping is not valid on orders shipped to Hawaii or Alaska.
How long will it take to get my order?
We work hard to ship your order as fast as possible.
All orders are shipped via UPS or USPS and are shipped within 4-6 business days - unless expressed shipping is selected. Shipping is not guaranteed, especially due to incliment weather conditions beyond our control. Express Shipping is not guaranteed during Holidays.
All Express Shipping Orders must be placed by 11:00 AM CST Monday - Friday to ship same day. Orders placed Saturday or Sunday will ship the following Monday. Sorry, we cannot ship to Canada, or the following states: Maine, Montana, New Hampshire, North Dakota, Rhode Island and Vermont.
I live in Alaska, Hawaii?
You bet, just cannot ship for free. We ship everywhere in the USA!
I have a P.O. box or APO/FPO address?
Sorry! We are unable to ship to P.O. boxes, or military addresses at this time.
I'm not home?
We usually leave it up to the drivers unless you have specific instructions. They will first try to get you at home and if after a couple times they can't get you, they'll drop the package off at your doorstep or leave it with a building manager.
Tracking Your Order
You can track your package 24/7 in your account.
Risk of Loss
All items purchased from ThreeDog.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
100% Satisfaction Guaranteed
We at Three Dog Bakery have a simple philosophy, we stand behind the products we make and sell. Any product that is purchased from ThreeDog.com and found to be unsatisfactory within 30 days of receipt, or has been received damaged or unusable may be eligible for replacement, a store credit, or refund, depending on the circumstances involved. If you are unsatisfied with your order, please contact our customer support team Monday through Friday between 9:00 a.m. and 4:30 p.m. CST at (800) 487-3287 or anytime by email at CustomerService@ThreeDog.com and we will happily assist you. Gift Cards are Non-Refundable. Shipping costs are Non-Refundable.
Need to Return Something?
If you're not 100% totally satisfied for any reason whatsoever, return it! We'll happily accept packages within 30 days of the sale date and we'll give you a complete refund if warranted. Oh ya, we'll also pay for the return shipping. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging. Give our friendly customer service team a call at 1-800-487-3287. We'll be happy to provide you with an RMA (Return Merchandise Authorization) number and instructions for returning your product.